Privacy Policy

1. Information We May Collect

The information collected depends on how you interact with our website and which services are enabled. It may include:

• Contact information: such as your name, email address, and details you submit through a contact form.
• Order information: such as products ordered, billing and shipping details, order references, and transaction status.
• Customer communications: information you provide when asking questions or requesting support.
• Technical information: such as browser type, device information, IP address, and website activity where collected by the website or its services.
• Cookie and analytics information: where cookies, analytics tools, or similar technologies are enabled.

We do not intend to collect information that is unnecessary for the relevant website function or business purpose.

2. How Information May Be Used

Subject to applicable law and our actual business practices, information may be used to:

• Process and manage orders and related customer requests.
• Respond to enquiries and provide customer support.
• Maintain website functionality, security, and reliability.
• Maintain business records and help detect suspected fraud or misuse.
• Meet applicable legal, regulatory, and accounting obligations.
• Understand website performance and improve the user experience where analytics are used.

3. Orders and Payment Information

When you place an order, the website may process information needed to manage the transaction, including order details and billing or delivery information.

Payments may be handled by third-party payment providers. Where a provider processes payment-card details directly, its own privacy and security terms may also apply.

Do not send passwords, payment-card security codes, or complete payment-card numbers through ordinary email or contact forms.

4. Cookies and Similar Technologies

Our website or its service providers may use cookies or similar technologies to support essential website functions, remember preferences, maintain shopping-cart activity, or measure website usage where those tools are enabled.

Cookie behavior depends on the website configuration and the services in use. You can review your browser settings to manage certain cookies, although disabling some cookies may affect website functionality.

Where required by law, applicable consent choices should be provided before using non-essential tracking technologies.

5. When Information May Be Shared

Information may be shared when necessary for legitimate website and business operations, subject to applicable legal requirements. Potential recipients may include:

• Website hosting and technical service providers.
• Payment processors and transaction service providers.
• Shipping and delivery providers where an order requires shipment.
• Security, fraud-prevention, or analytics providers where used.
• Professional advisers or public authorities where disclosure is legally required or permitted.

The specific providers involved depend on the services configured for the website. Information should only be shared as permitted by applicable law and for appropriate purposes.

6. Data Retention

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer support, recordkeeping, security, dispute resolution, and legal compliance.

Retention periods may differ according to the type of information and the legal requirements that apply. Information should be deleted or anonymized when it is no longer needed, subject to applicable retention obligations.

7. Data Security

Reasonable technical and organizational measures should be used to help protect personal information against unauthorized access, loss, misuse, or alteration.

No website, online service, or electronic transmission can be guaranteed completely secure. Customers should use appropriate care when sharing information online and should never disclose account passwords through support messages.

8. Your Privacy Rights

Depending on your location and the laws that apply, you may have rights relating to your personal information. These may include requesting access, correction, deletion, a copy of certain information, or objecting to or restricting certain processing.

To make a privacy-related enquiry, contact us through our Contact Us page. We may need to verify your identity and confirm the scope of a request before responding. Some information may need to be retained where the law permits or requires it.

9. External Websites

Our website may link to external websites or third-party services. Those websites operate under their own privacy policies and practices. We encourage you to review their terms before providing personal information directly to them.

10. Children’s Privacy

Our website is not intended for individuals who are not legally permitted to use the relevant services or purchase the products offered. We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has submitted personal information inappropriately, please contact us so the matter can be reviewed.

11. Changes to This Policy

This Privacy Policy may be updated when our website, service providers, business practices, or legal obligations change. The revised version will be published on this page with an updated date where appropriate.

Please revisit this page periodically to review the current policy.

12. Contact Us About Privacy

If you have a question about this Privacy Policy or wish to submit a privacy-related request, visit our Contact Us page.

You can also review our Terms & Conditions, Shipping Policy, and Refund Policy.