Shipping Policy

Order Processing

Orders are subject to order review and processing before shipment. Processing time may vary depending on order details, payment confirmation, product availability, and other applicable requirements.

Please ensure that your contact and shipping details are accurate when placing an order. If you notice an error, contact our team as soon as possible. Changes cannot be guaranteed after an order has entered processing or been dispatched.

Shipping and Delivery

Tracking Your Order

When tracking information is available, review it for shipment progress and delivery updates. Tracking events may not appear immediately after a shipping label is created, and updates depend on the carrier’s systems.

If your tracking information appears unchanged for an extended period or indicates a delivery problem, contact our team with your order number and the tracking reference, if available.

For help with an existing order, visit our Contact Us page.

Incorrect Addresses and Delivery Issues

Customers should review their delivery details carefully before submitting an order. An incorrect or incomplete address can cause delays, failed delivery attempts, or a shipment being returned.

• Contact us promptly if you discover an address error.
• Keep your order confirmation and tracking information available.
• If a shipment is delayed, returned, or marked delivered but cannot be located, contact us with the relevant details.
• Any reshipment, address correction, or other resolution is subject to the applicable store policy and circumstances of the order.

International Shipping and Restrictions

Shipping availability may vary by destination and by the requirements that apply to individual products. Customers are responsible for checking applicable local laws and import requirements before placing an order.

Orders may be affected by customs review, import restrictions, carrier requirements, or other destination-specific procedures. Do not assume that a product can be shipped to every country or region.

If you are uncertain about shipping availability, contact our team before placing your order.

Shipping Questions and Refunds

If you have a question about shipping charges, delivery status, or an order that has not arrived, please contact us with your order reference and a clear description of the issue.

Shipping issues and refund requests are reviewed under the terms published in our Refund Policy. Please read the relevant policy before submitting a request.

For other common questions, visit our Frequently Asked Questions page.

Contact Us About Shipping

Our contact page is the starting point for questions about order processing, tracking details, delivery problems, and shipping availability.

When contacting us, include your order number where applicable. Never send passwords, full payment-card details, or security codes in a support message.